1
00:00:00,041 --> 00:00:03,962
[Jackie] 988 is a crisis and suicide line

2
00:00:03,962 --> 00:00:06,548
where you can contact us

3
00:00:06,548 --> 00:00:11,761
if you just want to talk to someone.
You can call, chat or text.

4
00:00:14,889 --> 00:00:16,266
[Mina] We go through extensive training

5
00:00:16,266 --> 00:00:17,726
at the beginning of the process

6
00:00:17,726 --> 00:00:19,811
of becoming a 988 specialist,

7
00:00:19,811 --> 00:00:21,479
but we also go through continuous training

8
00:00:21,479 --> 00:00:22,480
throughout our career.

9
00:00:22,480 --> 00:00:25,817
First week or so is really
vigorous online trainings,

10
00:00:25,817 --> 00:00:30,864
that include education around
trauma informed care, what is considered

11
00:00:30,864 --> 00:00:35,118
a crisis, how to respond to suicide,
how to ask safety questions.

12
00:00:35,118 --> 00:00:38,913
These include presentation
trainings as well as role plays and

13
00:00:38,913 --> 00:00:41,875
other interactive engagements
where we're able to put ourselves

14
00:00:41,875 --> 00:00:44,711
in the shoes of what it's going
to be like to be a call specialist,

15
00:00:44,711 --> 00:00:47,338
or what it would be like to
be a caller in these moments.

16
00:00:47,338 --> 00:00:51,551
We then do some listening sessions
where we listen in to the calls

17
00:00:51,551 --> 00:00:52,886
that are happening during shift.

18
00:00:52,886 --> 00:00:55,847
From there, we'll move to
something called a nesting session.

19
00:00:55,847 --> 00:01:00,018
A nesting session is like a half shift
where we have very heavy supervision

20
00:01:00,018 --> 00:01:02,562
from our clinical team
and we start taking calls.

21
00:01:02,562 --> 00:01:04,856
[Kimberly] So there's a lot of

22
00:01:04,856 --> 00:01:07,525
learning and education and then just practice

23
00:01:07,525 --> 00:01:10,612
so that that way when we finally are

24
00:01:10,612 --> 00:01:12,864
there and we are talking to you, you're

25
00:01:12,864 --> 00:01:17,160
talking with someone who's, you know,
had some experience, had some exposure.

26
00:01:17,160 --> 00:01:22,290
There's a lot of training around,
specifically talking with teens and youth

27
00:01:22,290 --> 00:01:23,666
who reach out, you know,

28
00:01:23,666 --> 00:01:25,376
what are some of the
problems that they face

29
00:01:25,376 --> 00:01:28,088
that are going to be different to,
like, the adults that are reaching out?

30
00:01:28,088 --> 00:01:29,672
And how do you approach those better?

31
00:01:29,672 --> 00:01:32,967
We want you to feel supported.

32
00:01:32,967 --> 00:01:36,554
And if you're not feeling supported, then
tell us so that we can make adjustments

33
00:01:36,554 --> 00:01:40,391
to how we're talking to you, or what we're
talking about, or what we're offering you.

34
00:01:40,391 --> 00:01:42,602
[Mina] I'm not a therapist.
I'm not here for long term care,

35
00:01:42,602 --> 00:01:44,104
but we're going to get
you through that moment,

36
00:01:44,104 --> 00:01:45,814
and we're going to
get through it together.

37
00:01:45,814 --> 00:01:49,400
And if my capacity is

38
00:01:49,400 --> 00:01:52,487
not within your needs, then we're
going to look to resources too,

39
00:01:52,487 --> 00:01:54,739
and see what else you may need
to help get through this moment

40
00:01:54,739 --> 00:01:56,866
and long term support,
if that's applicable.

41
00:01:56,866 --> 00:01:59,953
Frequently callers will be like,
“I’m so sorry for calling.”

42
00:01:59,953 --> 00:02:01,955
Don't be sorry. This is what I'm here for.

43
00:02:01,955 --> 00:02:05,416
If you don't exactly know what to say,
or even know exactly what you're feeling,

44
00:02:05,416 --> 00:02:09,462
we're trained to have an approach
that is able to, kind of, invite you

45
00:02:09,462 --> 00:02:12,715
and open up the space that,
and ask questions,

46
00:02:12,715 --> 00:02:16,010
you know, that kind of help
you think through these moments

47
00:02:16,010 --> 00:02:20,056
I'm grateful to be able to be there
when you felt like you had nobody else

48
00:02:20,056 --> 00:02:21,599
that would be there with you.

49
00:02:21,599 --> 00:02:25,645
I'm grateful to be able to have
the training to actually provide support

50
00:02:25,645 --> 00:02:28,857
and give resources, and to help
you get through that moment.

51
00:02:28,857 --> 00:02:31,693
Nobody deserves to get through anything
by themselves, you know?

52
00:02:31,693 --> 00:02:36,072
And it's amazing that 988 is here,
24/7, whenever you need.