1 00:00:00,041 --> 00:00:02,460 [Mina] 988 is the suicide and crisis lifeline. 2 00:00:02,460 --> 00:00:04,379 You can access us through call, chat, 3 00:00:04,379 --> 00:00:05,964 or text by reaching out 4 00:00:05,964 --> 00:00:08,299 to 988 at any of those options. 5 00:00:08,299 --> 00:00:11,594 We're here to meet you in your moment of greatest need. 6 00:00:11,594 --> 00:00:16,349 Crisis is just a moment that exceeds your ability to handle it 7 00:00:16,349 --> 00:00:17,559 at that moment in time. 8 00:00:20,562 --> 00:00:23,106 I get callers all the time who are like, “I've never called before.” 9 00:00:23,106 --> 00:00:24,816 “I don't know how to do this.” 10 00:00:24,816 --> 00:00:27,110 The cool thing is, there is no way to do this. 11 00:00:27,110 --> 00:00:28,862 You just show up exactly as you are. 12 00:00:28,862 --> 00:00:30,238 [Kimberly] You can reach out and be like, 13 00:00:30,238 --> 00:00:31,781 you know, “Hey, this is my first time reaching out.” 14 00:00:31,781 --> 00:00:32,574 “What is it like?” 15 00:00:32,574 --> 00:00:33,783 “What is the usual process?” 16 00:00:33,783 --> 00:00:34,868 We'll just talk about it. 17 00:00:34,868 --> 00:00:37,412 [Mina] When we answer the call, you'll get an introduction. 18 00:00:37,412 --> 00:00:40,790 For me that would be, “988 Lifeline, this is Mina, how can I support you?” 19 00:00:40,790 --> 00:00:43,960 And then we open up the floor for the caller to kind of 20 00:00:43,960 --> 00:00:46,588 give us a little context about what's bringing them in this moment. 21 00:00:46,588 --> 00:00:49,883 [Jackie] The conversation is navigated by you. 22 00:00:49,883 --> 00:00:52,552 So whatever you're open to share, 23 00:00:52,552 --> 00:00:54,345 we're there to listen to it. 24 00:00:54,345 --> 00:00:57,640 [Mina] From there, we'll try to get an idea of your safety. 25 00:00:57,640 --> 00:00:58,933 You know, 26 00:00:58,933 --> 00:01:02,353 “Any thoughts of hurting yourself, any thoughts of hurting anybody else?” 27 00:01:02,353 --> 00:01:04,898 And from there, decide whether any 28 00:01:04,898 --> 00:01:07,192 further safety questions are necessary 29 00:01:07,192 --> 00:01:09,319 and if medical attention may be appropriate. 30 00:01:09,319 --> 00:01:10,695 Once we get through that point, 31 00:01:10,695 --> 00:01:13,656 we'll kind of focus a little bit more on emotional support, 32 00:01:13,656 --> 00:01:17,994 validating the experience, you know, listening to your feelings, 33 00:01:17,994 --> 00:01:19,496 letting you know that it's okay 34 00:01:19,496 --> 00:01:22,207 to be feeling the way you are and that you're not alone in this. 35 00:01:22,207 --> 00:01:23,750 As we work toward the end of the call, 36 00:01:23,750 --> 00:01:25,668 we'll kind of work together to try to figure out 37 00:01:25,668 --> 00:01:27,087 what are we going to do after this call? 38 00:01:27,087 --> 00:01:29,714 [Kimberly] When you contact 988, in general, 39 00:01:29,714 --> 00:01:33,593 you can expect to be talking to someone who is empathetic, 40 00:01:33,593 --> 00:01:38,223 who is going to approach the conversation in a trauma-informed way, 41 00:01:38,223 --> 00:01:43,144 in an educated way, and in a curious way. 42 00:01:43,144 --> 00:01:45,105 [Mina] People call 988 for a lot of different reasons. 43 00:01:45,105 --> 00:01:48,525 People call because they're having conflict with- 44 00:01:48,525 --> 00:01:52,028 in a significant relationship. Sometimes people experience 45 00:01:52,028 --> 00:01:55,657 a significant loss or a transition in their life and it's destabilizing. 46 00:01:55,657 --> 00:02:00,954 People also call for safety reasons, you know, self harm, harm against others, 47 00:02:00,954 --> 00:02:03,915 but people also use us as support for substance abuse. 48 00:02:03,915 --> 00:02:06,334 Teens are people, so they call for people reasons. 49 00:02:06,334 --> 00:02:07,627 [Kimberly] 988 is important to me 50 00:02:07,627 --> 00:02:12,006 because when I was a teenager and I was going through my own crises, 51 00:02:12,006 --> 00:02:15,802 I didn’t know 988 was a thing 52 00:02:15,802 --> 00:02:19,055 and I didn't really have crisis support. 53 00:02:19,055 --> 00:02:21,266 It's hard being a teenager. It really is. 54 00:02:21,266 --> 00:02:24,144 They deserve just as much support as anyone else. 55 00:02:24,144 --> 00:02:27,856 For me, support is whatever you need from me in that moment. 56 00:02:27,856 --> 00:02:31,651 So if you need me to listen while you're venting, I got you. 57 00:02:31,651 --> 00:02:34,445 If you need resources, I can help you with that too. 58 00:02:34,445 --> 00:02:36,239 [Mina] 988 is a safe space. 59 00:02:36,239 --> 00:02:39,534 988 is a space where you can show up exactly how you are 60 00:02:39,534 --> 00:02:41,578 without embarrassment, without fear. 61 00:02:41,578 --> 00:02:44,497 And if there's a moment that you would have rather not been alone in, 62 00:02:44,497 --> 00:02:46,040 that's a moment worth calling for.